Refund policy

Unused or defective merchandise in original packaging with purchase receipt may be returned within 60 days. We are happy to provide a full refund of the purchase price, however, return shipping labels are the responsibility of the customer. Used non-defective merchandise is not returnable.

Should you have any questions about our return policy, please contact us at info@loom.coffee 

Trading Name: Loom Coffee Co

Company: Triad Roasters LLC

Email: info@loom.coffee

Address: 206 S Westgate Dr C, Greensboro, NC 27407

Phone: +1 336 484 1323

SosId: 1974007

Last Updated: 1/2/2026