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    Privacy policy

    Loom Coffee Co (referred to as “the Site” or “we”) values the privacy of our customers. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from loom.coffee.

    Contact

    For questions or concerns about our privacy practices, or to make a complaint, please contact us via:

    • Email: info@loom.coffee
    • Mail: Triad Roasters LLC, 206 S Westgate Dr C, Greensboro, NC 27407, United States

    Collecting Personal Information

    We collect information about your device and interaction with the Site, necessary for processing purchases and providing customer support. Personal Information refers to any information that identifies an individual. The types of Personal Information we collect include:

    Device Information

    • Purpose: To load the Site accurately and perform analytics.
    • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
    • Disclosure: Shared with Shopify and other vendors for analytics and site optimization.
    • Collected Information: Browser version, IP address, time zone, cookie data, viewed products, search terms, site interactions.

    Order Information

    • Purpose: To fulfill contracts, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and provide relevant product information or advertising.
    • Source: Directly collected from you.
    • Disclosure: Shared with Shopify and other vendors involved in order fulfillment.
    • Collected Information: Name, billing and shipping addresses, payment information, email address, phone number.

    Customer Support Information

    • Purpose: To provide customer support.
    • Source: Directly collected from you.
    • Disclosure: Shared with customer support vendors.
    • Collected Information: Any additional information provided by you for support purposes.

    Minors

    The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

    Sharing Personal Information

    We share your Personal Information with service providers to fulfill our contracts with you. For example:

    • Shopify powers our online store. Read Shopify's privacy policy here.
    • Other service providers as needed for legal compliance or to protect our rights.

    Behavioral Advertising

    We use your Personal Information for targeted advertisements or marketing communications. For example:

    • Google Analytics helps us understand Site usage. Opt-out here.
    • We use Microsoft Clarity to learn more about how you use and interact with our website. You can choose not to send this data by adjusting your browser's cookies and privacy settings. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

    Opt-out of targeted advertising via:

    Using Personal Information

    Your Personal Information is used to provide services, including product sales, payment processing, shipping, and updates on new products, services, and offers.

    Lawful Basis [For EEA Residents]

    Under the GDPR, we process your information based on lawful bases such as consent, contract performance, legal obligations, vital interests, public interest, or legitimate interests.

    Retention

    We retain your Personal Information for our records unless and until you request its deletion.

    Automatic Decision-Making

    We engage in limited automated decision-making for fraud prevention. Shopify also uses automated processes for this purpose.

    Selling Personal Information [For California Residents]

    • We do not sell the personal information of our users.

    Your Rights

    GDPR [For EEA Residents]

    You have rights to access, port, correct, update, or erase your Personal Information. Contact us for these requests.

    CCPA [For California Residents]

    You have rights to access, port, correct, update, or erase your Personal Information. Designate an authorized agent for these requests.

    Cookies

    We use cookies for website functionality, performance, advertising, and social media content. Manage cookies through your browser settings.

    Do Not Track

    Our response to “Do Not Track” signals is not altered.

    Changes

    We may update this policy to reflect changes in our practices or legal obligations.

    Complaints

    For complaints, contact us using the details above. You may also contact your local data protection authority.

    Trading Name: Loom Coffee Co.

    Company: Triad Roasters LLC

    Email: info@loom.coffee

    Address: 206 S Westgate Dr C, Greensboro, NC 27407

    Phone: +1 336 484 1323

    SosId: 1974007

    Last Updated: 2/26/2026