Common questions about the Smart Scale II™ by Brewista
Orders for the Smart Scale II are fulfilled by Brewista directly.
Brewista products that have an ON/OFF switch carry a one year warranty from the date of original purchase. This warranty extends only to the original consumer, purchaser, or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. The product must be purchased at an authorized retailer for the warranty to be valid.
There are no user-repairable parts of the Smart Scale II™ and users should not attempt to open the scale for the purpose of repairing or modifying it in any way.
The available modes on the Smart Scale II™ cannot be changed by the end user.
The Smart Scale II™ has 6 different user modes; four are programmed for espresso, one is for pour over coffee preparation, and the last is entirely manual - requiring the tare and time buttons to be pressed for those functions to happen.
In the first 5 modes, the scale is programmed to tare or time automatically based on the steps associated with those modes. Please be sure to use the correct mode for your style of coffee preparation.
The Smart Scale II™ is extremely sensitive and accurate to within 0.1 grams. If anything on the scale platform is removed by sliding it rather than picking it straight up, the scale will register the weight of the pressure exerted by the sliding action - please be certain to lift the shot up to remove it from the platform.
While it is possible to see underneath the platform, and for water to enter the scale, every part of the scale is sealed with a nano coating that causes water to spike on the surface.
If the scale displays "CAL" it needs to be re-calibrated. The following instructions can be found in the owner’s manual:
Calibration - While the scale is off, press ON/OFF button to turn on the scale > the LCD will read "0.0g".
• Press and hold the MODE button until the display shows "CAL", then release the button.
• Press MODE button again, > "500g" will flash on the display.
• Place a 500g calibration weight onto the center of the platform.
• The LCD will read “PASS” then return to the normal weighing mode.
• Calibration is complete.
1.While the scale is off, press and hold the ON/OFF button and ZERO button at the same time. - The LCD will read “CAL” in the upper right. 2.Press the ZERO button again and the LCD will flash “500.0g” 3.Place a 500g calibration weight onto the center of the platform. 4.The LCD will read “PASS” then return to the normal weighing mode 5.Calibration is complete.
The Smart Scale II comes pre-calibrated and ready to use. For home use customers, calibration should be performed once a year or even less frequently. Since coffee shops will likely be weighing over 50% capacity many times a day, the scales should be calibrated quarterly, or even monthly.
Calibration frequency will depend on a number of variables so everyone's experience will vary. Some of the primary factors for determining the calibration interval are: • How often the scale is used each day • How often the scale is used over 50% capacity • How critical the measurements are (how much error is permissible) • How well the scale is maintained and stored
If the scale displays “Lo” it is caused by low batteries. Replace the batteries with new alkaline ones.
If the scale displays “UNST” the scale is telling you that the platform is unstable. This can occur when it is not on a level surface or too much weight has been applied. If this occurs, remove anything from the platform, turn the scale off, then on again.
Too much weight has been applied to the scale platform. If this occurs, remove anything from the platform, turn the scale off, then on again. Do not attempt to weigh anything over 2000 grams as this may damage the scale.
When the battery is fully depleted, it takes around 12 hours to charge to full capacity. The scale comes with overcharge protection and will stop charging automatically when full.
However, it is not recommended to leave your scale plugged into the charger when fully charged for excessive periods of time (i.e. more than a day or two).
Simplify the science behind perfectly-brewed coffee with the Smart Scale II. Brewista's easy-to-use, feature-rich balance includes a water-resistant coating that can measure down as low as 0.1 grams. Designed as a best-in-class tool for quality and affordability, this smart coffee scale helps you develop the artistry of coffee at home.
USB rechargeable battery
2000 gram (70 oz) capacity
0.1 gram accuracy
Water-resistant nano coating
6 different modes
LCD display in grams and ounces
Includes protective cover/tray
Silicone pad for water and temperature change resistance